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9 minute read
Making energy more affordable for our customers, particularly those struggling to pay their bills, is a top priority for AGL. Find out how we’re investing our money for the benefit of our customers and the community.
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With a shared goal to progress the culture and develop solutions to deliver energy in line with community expectations, AGL is proud to be a participant in the first whole-of-industry initiative called The Energy Charter.
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6 minutes
Proudly Australian for over 180 years, we’re committed to providing safe, sustainable and affordable energy. And with an innovative spirit fuelling our journey, we’ll keep working hard to meet the needs of our customers and the community.
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As an essential service provider, we have a responsibility to take a multi-pronged approach to affordability – addressing not just the ‘now’ in terms of prices & assistance, but also by tackling longer-term affordability by increasing supply.
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6 minute read
For customers producing more solar than they need, AGL Solar Exchange enables the trade of excess solar in the form of solar tokens. These tokens can be sold to family, friends, or even other AGL customers without solar panels who are part of the trading community.
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8 minute read
Energy prices and lowering lower carbon emissions would have to be amongst the most talked about topics for 2018. But a really important, but less talked about part of this conversation, is energy efficiency. Energy efficiency is simply about achieving more while using less energy.
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9 minute read
We have an important role ensuring that disconnection is truly a last resort. Proactively identifying customers at risk of disconnection and providing a range of flexible support to help customers through periods of vulnerability is as essential as the service we provide.
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6 minute read
We take our role in Australian homes and businesses very seriously and one of my priorities is to make sure we are focused on customers. As an essential service provider, we have an obligation to provide safe, sustainable, secure and affordable energy.
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7 minutes read
Our customers expect an intuitive, consistent, seamless and personalised experience through a diverse range of digital channels. To deliver on this, we are embracing digital disruption, technology and working differently – keeping customers at the heart of what we do.
