6 minute read

There is still more to do

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Brett Redman
19 November 2018
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Brett Redman meeting with one of AGL’s large agriculture customers in Albury.

We take our role in Australian homes and businesses very seriously and one of my priorities is to make sure we are focused on customers. As an essential service provider, we have an obligation to provide safe, sustainable, secure and affordable energy. 

We acknowledge the energy sector is transforming rapidly and our job will never be ‘done’. We will always work to do more for our customers, the communities we operate and live in, and our people. 

Last week we announced an automatic discount for all electricity customers who remain on a non-discounted standing offer for more than a year.  

This announcement reflects our commitment to reward our loyal customers and recognition that not all our customers have the time to contact us for a better deal.

  • The new safety net means more than 150,000 household electricity customers across Australia will receive an average annual saving of between $50 - $180 off the standing offer, assuming average annual usage of 4.4 MWh on a peak only tariff. 
  • The safety net will also protect small business electricity customers, with 27,000 to receive an average annual saving of between $120 - $340 off the standing offer, assuming average annual usage of 8.8 MWh on a peak only tariff. 

We are investing in new generation which will bring down prices longer term - more than $2 billion has been committed to new electricity generation projects now under development. 

And in August we announced a $50 million debt relief program for customers in hardship.  

To learn more about what AGL is doing to provide affordable energy to our customers, visit our  Sustainability Report.


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