6 minute read

Making energy easier for customers

Theo Comino
21 June 2017

AGL is introducing a range of initiatives to give customers greater control and transparency about using and paying for electricity and gas.

As part of the $300 million Customer Transformation Program, AGL will introduce the 'Self Service Meter Read' tool, call for an industry-wide solution to standardise how energy offers are presented so customers can easily compare plans, and reduce multiple price points and complex structures that exist for some customers.

The Self Service Meter Read tool—a 'signature moment' in the Customer Transformation Program—allows customers without a digital meter to use their AGL app to read and submit their meter reading themselves any time that suits them. Since launching the trial for the tool, AGL has received positive feedback and significant organic uptake. The main attraction being that the tool removes the uncertainty of estimated reads and gives customers control to monitor and manage their energy costs.

To help simplify energy offers and reduce multiple price points and complex structures, on 1 July AGL will introduce the AGL Everyday plan for customers in Queensland, New South Wales and South Australia.

AGL Everyday provides a guaranteed discount which is not dependent on conditions such as paying on time and makes it easier for customers to estimate and understand how much they will have to pay.

This makes AGL the first major energy retailer to offer a guaranteed discount to customers. AGL will also be  changing the standard tariff, which most of our customers are on, to one price for supply and one price for usage.

AGL CEO Andy Vesey said “all these changes demonstrate our continuing commitment to personalising our customers’ experience with us and meeting their needs with innovative products.”