6 m nute read

Customer Face to Face

Tim Nelson
Tim Nelson
08 May 2015

On Tuesday night, I was lucky enough to host an AGL Customer Face2Face event in Melbourne. Customer Face2Face (CF2F) discussions are designed to put AGL people in direct contact with their customers to listen and therefore increase their personal awareness and understanding of service delivery issues. 

Face2Face groups are a means for gathering information with the purpose in mind to improve customer service at a local and national level. The aim is to use these groups to identify issues that consistently obstruct the service delivery process. These issues are areas where our performance can be improved and we need to involve our people while undertaking this improvement.

Interestingly, many customers expressed a deep personal connection with new technologies such as solar PV and battery storage. Energy efficiency, pricing and customer service were also high on the Agenda. Customers expressed support for AGL's recently announced AGL Greenhouse Gas Policy and Affordability Initiative and encouraged AGL to continue to work towards better outcomes for them, their community and the environment.